(Pre-Order) FAQs

When will SOURCE: Tree Pack (Pre-Order) be delivered?

Pre-orders of SOURCE: Tree Pack (Pre-Order) will begin shipping in Q3 2025 (July-September). You will receive an email with shipping details and tracking information when it's on the way!

How is shipping calculated?

Shipping is calculated using the total weight of your order, your delivery address, and the latest shipping rates from our fulfillment partner.

Can I cancel my pre-order or request a refund?

All pre-orders and sales are final. As a small startup, we’re currently unable to support returns or refunds, but we hope to offer more flexible policies in the future.